So what are the Stevie Awards?
Once a year the American Business Awards recognizes the best companies in the US. They select companies with less than 100 employees and up to over 2,500 employees. This year Cisco, John Hancock, ATT, and Accenture were in the top ten for the overall awards.
Categories of awards included Customer Service, Innovation, Human Resources, Marketing and Advertising, New Products, and so on.
The only timeshare related company in the list was Marriott Vacations Worldwide. They landed several awards including Company of the Year – Hospitality and Leisure, Customer Service – Hospitality and Leisure, Human Resources Team of the Year, Communications Department of the Year, and Corporate Social Responsibility Program of the Year.
As a timeshare owner and an outspoken advocate for timeshare owners I noticed their philosophy of providing excellent customer service: “Marriott Vacation Club Owner Services – Bringing our Business to the Next Level by focusing on Retention and Culture, Scheduling, Efficiency, and Metrics.”
At first look that description doesn’t look all that warm and fuzzy when it comes to customer service. But, as I reflect on my own experiences with large companies as a customer, I can tell when the people I’m dealing with are long time employees and those who are not.
Retention of customer service workers is one of the key ingredients to providing the customer with the best of care. More “tenured” customer service people will be far more knowledgeable about their product, have a huge amount of personal experience in finding solutions to their customers’ problems, and will have far more skill in dealing with a vast array of personalities.
And when it comes to owner services or customer service in the timeshare industry, no other department can make or break the resort any faster. They are the owners’ first contact when they have a question or need an issue resolved.
So, kudos to Marriott Vacations Worldwide!
Some of the finest Marriott timeshare resorts in the US include