What do you think the biggest complaint is against timeshare sales and their developers?
The use of pressure during the sale and a lack of adequate documentation.
I believe both of these could be cured with a better timeshare sales contract.
This would also dispense with the “if it isn’t written, it wasn’t said” argument from the timeshare developer. That’s the loophole they use that effectively gives a sales person permission to lie.
Everything should be in writing if it was promised, and there needs to be a series of blanks to be initialed by all parties about what was promised and what is delivered. Plus copies of everything must be in the hands of a buyer before they leave: including all disclaimers, exceptions, and promises made.
One of the accused heavy handed timeshare sales outfits, Diamond, earnings almost tripled in the first nine months of 2015 over the same period a year earlier. And I bet they make promises that go undelivered despite all the training they claim to do. Whatever it takes to get the deal closed is what they’ll say or do. Then there’s the threatening language they use to get you to “upgrade” to points. They warn that if you don’t switch ($20,000) your maintenance fees will skyrocket. Many have said they switched to points and the fees just kept going up.
So the deeded week remains on the threatened species list while points are being pushed full tilt.
Let us hope the sales force begins to disclose more, not less, information about what you get for your heard earned money and your options in case you change your mind!